Account Manager, Conway AR
Account Manager, Conway AR
198 Commerce Road
Conway, Arkansas, 72032
United States
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's 36,000 team members support customers around the world from more than 240 operating and business locations spanning North America, South America, Europe and Asia. Learn more at www.westrock.com.
Account Manager (Folding Carton) Conway, AR
The Opportunity:
The Account Manager position requires knowledge of company's products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer and serve as a liaison between the customer and the folding carton manufacturing facility.
Duties and Responsibilities
Work proactively to complete all tasks timely, accurately, and completely.
Initial point of contact for sales team, customers and manufacturing
Develop strong client relationships that provide significant input to production planning and service strategies
Organize pre-production meetings for new customers, products, & graphics
Coordinate processing of new graphics with WestRock's pre-press department in Norcross or
other customer-specified outside facility
Manage customer graphics to ensure correct copy is produced
Assist in ordering paperboard, corrugated, and other materials by providing forecast information (timing & quantity) to scheduling and manufacturing
Manage VMI (Vendor Managed Inventory) processes as required by customer, including creation and update of customer contracts
Receive and enter customer orders, shipping releases, and complaints for product manufactured in Conway, AR (and/or other WestRock Folding Cartons plants, as necessary)
Assist in production planning and/or order prioritization by providing customer requirements to scheduling and manufacturing
Respond to customer inquiries regarding product availability, and provide inventory information, as requested
Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days
Assist in recovery of aged receivables
Must be willing to work flexible hours, when necessary
Promote teamwork at all levels within the company
Conform with and abide by all regulations, policies, work procedures, safety rules, security procedures and instructions.
What You Need to Succeed:
Education/Experience Required
Bachelor's degree preferred
Customer service experience / account management preferred
AS400 experience preferred
Knowledge of the carton folding industry and products a plus
Excellent computer skills- MS Office Word, Excel, PowerPoint, and Outlook
Strong written and oral communication skills
Occasional travel required.
Knowledge, Skills & Abilities Required
Professional customer satisfaction skills needed to maintain positive external and internal
relationships
Excellent oral and written communications skills
Effective listening skills
Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook
Excellent organizational skills to include follow-up, accountability, and spreadsheet management
Ability to easily adapt to fluctuations in business cycles and workload
Excellent problem solving skills
Be comfortable working independently and within a team environment
Ability to work through conflict situations
Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests
Ability to learn and work extensively with IBM AS400 computer system
What we offer:
Corporate culture based on integrity, respect, accountability, and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
CBWRK
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining
a diverse workforce: Minorities/Females/ Disabled/Veterans
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
198 Commerce Road
Conway, Arkansas, 72032
United States
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's 36,000 team members support customers around the world from more than 240 operating and business locations spanning North America, South America, Europe and Asia. Learn more at www.westrock.com.
Account Manager (Folding Carton) Conway, AR
The Opportunity:
The Account Manager position requires knowledge of company's products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer and serve as a liaison between the customer and the folding carton manufacturing facility.
Duties and Responsibilities
Work proactively to complete all tasks timely, accurately, and completely.
Initial point of contact for sales team, customers and manufacturing
Develop strong client relationships that provide significant input to production planning and service strategies
Organize pre-production meetings for new customers, products, & graphics
Coordinate processing of new graphics with WestRock's pre-press department in Norcross or
other customer-specified outside facility
Manage customer graphics to ensure correct copy is produced
Assist in ordering paperboard, corrugated, and other materials by providing forecast information (timing & quantity) to scheduling and manufacturing
Manage VMI (Vendor Managed Inventory) processes as required by customer, including creation and update of customer contracts
Receive and enter customer orders, shipping releases, and complaints for product manufactured in Conway, AR (and/or other WestRock Folding Cartons plants, as necessary)
Assist in production planning and/or order prioritization by providing customer requirements to scheduling and manufacturing
Respond to customer inquiries regarding product availability, and provide inventory information, as requested
Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days
Assist in recovery of aged receivables
Must be willing to work flexible hours, when necessary
Promote teamwork at all levels within the company
Conform with and abide by all regulations, policies, work procedures, safety rules, security procedures and instructions.
What You Need to Succeed:
Education/Experience Required
Bachelor's degree preferred
Customer service experience / account management preferred
AS400 experience preferred
Knowledge of the carton folding industry and products a plus
Excellent computer skills- MS Office Word, Excel, PowerPoint, and Outlook
Strong written and oral communication skills
Occasional travel required.
Knowledge, Skills & Abilities Required
Professional customer satisfaction skills needed to maintain positive external and internal
relationships
Excellent oral and written communications skills
Effective listening skills
Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook
Excellent organizational skills to include follow-up, accountability, and spreadsheet management
Ability to easily adapt to fluctuations in business cycles and workload
Excellent problem solving skills
Be comfortable working independently and within a team environment
Ability to work through conflict situations
Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests
Ability to learn and work extensively with IBM AS400 computer system
What we offer:
Corporate culture based on integrity, respect, accountability, and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
CBWRK
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining
a diverse workforce: Minorities/Females/ Disabled/Veterans
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
